Privacy Statement
Scope
We respect the privacy of our Users and highly value their trust in us. In this privacy statement, we explain how we collect, use, disclose, and protect your information when you access and use AjmanPay Wallet .
The policy, however, might change at any time and for any reason; will send a notification to its Users informing them about the updated policy to read it and agree to it.
Additionally, we advise you and recommend to periodically check and review this page to stay informed of any updates. Using our website and/or application, or continuing to use it, means your acceptance and adherence to our Privacy Policy.
Data Collection
The type of information we collect includes personal information, derivative data, Geo-location information, mobile device access, mobile device data and push notifications.
Personal Information
While using AjmanPay Wallet, we collect any Personally Identifiable Information (PII) such as your name and email address, which you voluntarily provide us when participating in various interactive activities such as chat, surveys, or while providing feedback, requesting information, using services and journey and logging through the Smart Pass. Your personal information will be logged and saved on our servers for the purpose of logging and tracking transactional services.
Derivative Data
We may, automatically, gather and store certain technical information while using the Ajman Pay Wallet such as the pages you have accessed and the Transactions you have made. This information is collected with the intent to understand your needs and help you, in a better way, access the information.
Payment Data
Ajman Pay Wallet provides you with the option to pay for multiple services, including water and electricity, traffic fines, among others. We do not collect or store any of the financial data such as credit card details.
Geo-Location Information
When you use AjmanPay Wallet, we request your consent to access and collect your Geo-location data. We use the location service to determine your current location and provide you with services such as map directions and route to the nearest government entity. The Geo tracking service is also used to provide you with services and information related to your geographic location.
You can disable the Geo-location tracking service, if you wish to, through the device’s settings.
Mobile Device Data
Each time you access AjmanPay Wallet , we may automatically, based on the permission you have granted, access certain features from your mobile device and collect information such as the device type you are using, the operating system running on the device model, default language used for the device, location, and network provider.
Mobile Device Access
Some of our services such as reporting incidents may require the upload of supporting documents such as images. For this kind of services, we may request your permission to access certain features from your mobile device, including camera, contacts, reminders, SMS messages, social media accounts and other features.
You can always disable the access permission at any time through the device’s settings.
Push Notifications
With the intent of facilitating your experience in availing our Services and keeping you updated, we may request to send you push notifications regarding the government services, your account or the application update. You can always disable this type of notifications by turning them off in your device’s settings.
Use and Disclosure of the Information We Collect
The information we collect will only be used to communicate to you the status of the Services Transactions you initiated and/or to assess your input to improve the content of AjmanPay application. Ajman Government will not sell, exchange or otherwise distribute the collected data for commercial or marketing purposes.
Third Party Links
AjmanPay Wallet contains links to other applications and websites. We do not bear responsibility for the content and the privacy policy of the linked applications or websites. We advise you to examine the privacy practices of each linked application or website and make your own decisions regarding the provided material in terms of accuracy, reliability and correctness.
Information Security
Department of Finance - Ajman has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programmes and secure technology infrastructure to monitor network traffic, authenticate legitimate users and identify unauthorised attempts to upload or alter information, or otherwise cause damage.
Access, Correction and Deletion of Information
AjmanPay Wallet will provide authenticated individuals with the personal information that has been collected on them upon request. Individuals are encouraged to correct any errors in their personal information so that the right level of interaction with the application is maintained.
Additionally, Users have the right to delete any non-Ajman Government record; to do so, please contact Ajman Government Contact Centre for more details.