The Department of Finance believes that customer trust is the foundation of reliable and distinguished financial services. This charter sets out our commitments to you and what we ask of you, helping us deliver a smooth and reliable experience that meets your needs and supports the continuous development of our services.
Our Commitments to You
- Treating all customers with fairness, respect, professionalism and transparency.
- Providing our services through the available digital channels, making them easy to access and apply for.
- Providing clear and accurate information about our services, their requirements and procedures.
- Completing services within the set and published timeframe for each service, and informing you of any requirements or missing items needed to complete your request.
- Protecting your data and information and preserving its privacy in accordance with approved legislation and policies.
- Receiving your opinions, suggestions and complaints through the approved official channels, and using them to develop our services and improve your experience.
To Help Us Deliver an Excellent Service, We Ask You To
- Comply with the laws, regulations and instructions relevant to the service.
- Provide the required information, data and documents completely and accurately.
- Inform us of any amendment or change to your submitted request or its related data.
- Respond in a timely manner to the inquiries and requirements needed to complete the service.
- Treat our staff with mutual respect.
Participation and Contact Channels
You can contact us directly through:
Website
www.ajmandof.ae
Call Centre
80070
Fax
067051110
P.O. Box
415 Ajman
info@ajmandof.ae
The UAE Government Charter for Future Services
The Department of Finance upholds the eight pledges of the UAE Government Charter for Future Services in the way it serves its customers.
